This Privacy Policy explains how Client Conveyor ("we," "us," or "our") collects, uses and protects your information when you visit our pages, register for our free live webclass, buy one of our products, or receive emails or text messages from us.
1.Information we collect
- Information you give us: your first name, email address and mobile phone number when you register for the webclass, and anything you send us in replies, chat or questions.
- Purchase information: your name, email, billing details and order details when you buy a product. Card payments are handled by our payment processor; we do not store full card numbers.
- Webclass participation: whether you attended, how long you stayed, and questions or chat messages you send during the live session, as recorded by our webinar platform.
- Information collected automatically: your IP address, browser and device type, approximate location, the pages you visit, the ad or link that brought you here (for example UTM parameters and click IDs), and which version of a page you saw. We collect this with cookies, pixels (including the Meta Pixel) and similar technologies.
2.How we use your information
- To register you for the webclass and send your join link, reminders and replays (if offered) by email and text message.
- To deliver the products you buy and send receipts and access details.
- To follow up with you about our services, including inviting you to book a call, if you ask for it or show interest.
- To answer your questions and provide support.
- To measure and improve our pages, ads and webclass, including testing different versions of a page or video against each other.
- To show you relevant ads on platforms such as Facebook and Instagram, and to measure how those ads perform.
- To comply with the law, prevent fraud and protect our rights.
3.Text messages (SMS)
If you give us your mobile number and agree to receive text messages, Client Conveyor will text you about the webclass you registered for (confirmations, reminders and your join link), questions about your registration, and offers related to our programs.
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Message frequency varies. Around the time of a live webclass you may receive several messages in one day. Message and data rates may apply.
- Reply STOP at any time to stop receiving texts. You will get one message confirming you are unsubscribed. Reply HELP for help, or contact us using the details below.
- Consent to receive text messages is not a condition of any purchase.
- Carriers are not liable for delayed or undelivered messages.
- See section 4 of our Terms & Conditions for the full SMS terms.
4.Emails
We send emails about the webclass you registered for, the products you buy, and our programs. Every marketing email has an unsubscribe link at the bottom. Transactional emails, such as receipts and access details, are sent even if you unsubscribe from marketing.
5.Cookies, the Meta Pixel and advertising
We use cookies and the Meta Pixel to understand how people use our pages, to measure which ads and page versions lead to registrations and purchases, and to show ads to people who have visited our pages. Meta may combine this with other information it holds under its own privacy policy.
You can block or delete cookies in your browser settings, and you can control ads based on your activity in your Facebook and Instagram ad preferences. Some parts of our pages may not work as intended without cookies.
6.How we share information
We do not sell your personal information. We share it only with service providers who help us run our business, and only as needed for them to provide their service. These include:
- our CRM, page and messaging platform (HighLevel / LeadConnector), which hosts our pages and forms and sends our emails and text messages;
- our webinar platform (WebinarJam), which runs the live webclass;
- our payment processor, which handles purchases;
- advertising and analytics providers such as Meta, which measure and deliver our ads.
We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a sale or transfer of our business. The SMS restriction in section 3 applies in every case.
7.How long we keep it, and how we protect it
We keep your information for as long as we need it for the purposes above, or as long as the law requires. We use reasonable technical and organisational safeguards to protect it, but no method of sending or storing data online is completely secure.
8.Your choices and rights
You can unsubscribe from emails using the link in any email, and from texts by replying STOP. Depending on where you live, you may also have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict how we use it, and to withdraw consent at any time. To make a request, contact us using the details below. We will not treat you differently for exercising these rights.
9.International transfers
Our service providers may process your information in the United States and other countries whose data protection laws may differ from those where you live. Where the law requires it, we rely on appropriate safeguards for these transfers.
10.Children
Our pages, webclass and products are intended for adults and are not directed at anyone under 18. We do not knowingly collect information from children.
11.Changes to this policy
We may update this Privacy Policy from time to time. The new version will be posted on this page with a new "Last updated" date.
12.Contact us
Client Conveyor
To reach us, reply to any email you’ve received from us.